Customer Satisfaction Survey for: "Fire Prevention Bureau"

We appreciate the opportunity to serve you. Your feedback will assist us to improve our services. Please take a moment to complete this survey. All responses are confidential, unless you indicate that you would like us to contact you and discuss your comments in detail.

Thank you for your interest in improving your City government.

Sincerely,
City of Milpitas – Fire Department
1. Please choose one or more of the Fire Prevention Sections to share your experience with us. (required response)

1. Please choose one or more of the Fire Prevention Sections to share your experience with us. (required response) Permit Process / Office Management Fire Life Safety Plan Check Fire Life Safety Inspections Fire Hazardous Materials Plan Check Fire Hazardous Materials Inspections
2. Staff processed your application / conducted the plan review / or arrived at the job site, within the scheduled timeframe. (required response)

2. Staff processed your application / conducted the plan review / or arrived at the job site, within the scheduled timeframe. (required response) Strongly Agree Agree Neither Agree nor Disagree Disagree Other
Other Comments:
3. Staff provided the necessary time to address: your fire permit process questions / plan review questions / the scheduled field inspection. (required response)

3. Staff provided the necessary time to address: your fire permit process questions / plan review questions / the scheduled field inspection. (required response) Strongly Agree Agree Neither Agree nor Disagree Disagree Other
Other Comments:
4. Staff was knowledgeable and helpful throughout the process. (required response)

4. Staff was knowledgeable and helpful throughout the process. (required response) Strongly Agree Agree Neither Agree nor Disagree Disagree Other
Other Comments:
5. Staff was courteous and professional through the process. (required response)

5. Staff was courteous and professional through the process. (required response) Strongly Agree Agree Neither Agree nor Disagree Disagree Other
Other Comments:
6. What is the overall rating of the service received? (required response)

6. What is the overall rating of the service received? (required response) Excellent Very Good Average Poor Deficient
Other comments:
7. Please provide the project name and address (Optional response)
8. Please provide additional feedback and suggestions for improvement and/or your contact information if you would like to hear from us. (Optional response)